Technology Meets Strategy in Workers’ Compensation Defense

The New Jersey workers compensation system has changed significantly in the years since the COVID-19 pandemic. Virtual court appearances, handling of claims remotely, and telemedicine examinations have become increasingly common in the handling and litigation of workers compensation claims. These developments have created meaningful efficiencies for employers, carriers, third-party administrators, petitioners, and petitioners’ attorneys. However, from a defense perspective, efficiency must be balanced against effective claim investigation, medical review, credibility assessment, and litigation strategy. The central question is not whether technology belongs in the workers compensation system; it already does. The question is whether employers, carriers, and counsel can use it to gain efficiency without compromising the quality of the defense.

Read the full article, published by the Claims and Litigation Management Alliance (CLM), by Partner Ruby Delarosa.